FAQs
How is the practice different from a traditional medical practice?
In order to devote more time to each patient’s care and individual needs, we have intentionally limited the size of our practice. We also offer certain non-covered amenities and benefits designed to personalize and enhance the health care experience. In-office appointments will start promptly, with little or no waiting time. This practice model also enables us to schedule longer patient appointments (approximately 30 minutes for routine appointments and approximately 60 minutes for the Comprehensive Annual Health Assessment). If an issue requires extra time for evaluation or discussion, we will accommodate you to the best of our ability. Also, for after-hours urgent issues you will be able to contact us easily and directly.
Do I still need Medicare or health insurance if I enroll with you?
Yes. Your annual fee only pays for the non-clinical, non-covered amenities and benefits that are described in the Highlights & Details document. Neither the fee nor the amenities take the place of general health insurance coverage. You are advised to continue your Medicare or other health insurance program coverage.
Will my private insurance or Medicare reimburse my annual fee?
No. The annual fee is not covered by private insurance or by Medicare.
What are my annual fee payment options?
Your annual fee may be paid annually, semiannually, or quarterly by ACH bank account payment or credit card. The first payment will be charged upon enrollment. The remaining balance of your annual membership/enrollment fee (if any) will be charged automatically in installments, accordingly. Until we hear otherwise, payments will be processed continuously.
What should I bring to my appointment?
Please bring all of your medications with you to all of your appointments, including over the counter medications and vitamins/supplements you take.
What insurances do you accept?
Aetna, Blue Cross Blue Shield, Carefirst, Cigna, Humana, Medicaid, Medicare, MD Physician Care, JH-EHP, United Healthcare
Do you have extended hours?
I need to do fasting labs, but what does fasting mean?
Do not eat or drink by mouth for a minimum of 8 hours, except for water. Please drink plenty of water to stay hydrated. Adequate hydration helps make the blood draw easy.
How do I request a prescription refill?
What is the patient portal?
The patient portal allows you to view your medical records online from the comfort of your own home. Through the portal, you can view your lab results, request appointments, send a message directly to the doctor, request medication refills, receive appointment reminders, request referrals, and more. You can access the Patient Portal to or from any computer or smartphone with an internet connection.
I had multiple attempts to log onto the Portal, how do I get unlocked?
Please call the office, and we will unlock the portal for you.
How do I get access to the Patient Portal?
To gain access to our secure server on Patient Portal and become web-enabled, sign up by providing us with a personal (non-work) email address. You will then receive an email with your username/password and instructions as to how to log on. After you are provided login information, please try to log in within 48 hours, as the password will expire.
I had labs done, but I cannot see them on my portal.
We try to review the labs on the same day. If you are not able to review your labs on the portal, it is most likely that not all of the lab results have returned, and that we are waiting until all labs are resulted before releasing it to the portal.
However, if there is any significant abnormality noted in the labs, we will always get in touch with you even if other labs are pending.
I need a pre-op clearance appointment for surgery, do I need to do anything special?
Referring specialist performing the surgery needs to provide documentation about the details of the surgery.
Being seen by one of our physicians for pre-op does not automatically clear you for surgery. There may be additional studies and/or cardiac/pulmonary (heart/lung specialist) clearance needed before your surgery can be done.
We may need a few days to get these additional things taken care of, so please try to schedule your pre-op as soon as possible (but within 30 days of surgery).
How can I get records from my previous doctor?
We will be happy to get your previous records from your primary care doctor or specialists you may have seen. Please remember to talk to our front desk and fill/sign and authorize your Medical Records Release Form.