FAQs
Frequently Asked Questions
Here are answers to some of the common questions, which will guide
you into availing the best from our services.
Please bring all of your medications with you to all of your appointments, including over the counter medications and vitamins/supplements you take.
No, we do not have extended weeknight hours but we offer weekend hours 2 Saturdays a month.
Do not eat or drink by mouth for a minimum of 8 hours, except for water. Please drink plenty of water to stay hydrated. Adequate hydration helps make the blood draw easy.
In our efforts to keep the volume of phone calls low, we ask that you please send a refill request through the Patient Portal. Please keep in mind that we do require a 48-hour notice for all refill requests.
The patient portal allows you to view your medical records online from the comfort of your own home. Through the portal, you can view your lab results, request appointments, send a message directly to the doctor, request medication refills, receive appointment reminders, request referrals, and more. You can access the Patient Portal to or from any computer or smartphone with an internet connection.
Yes we have two Saturdays per month with Appointments
To gain access to our secure server on Patient Portal and become web-enabled, sign up by providing us with a personal (non-work) email address. You will then receive an email with your username/password and instructions as to how to log on. After you are provided login information, please try to log in within 48 hours, as the password will expire.
Please call the office, and we will unlock the portal for you.
Our physicians try to review the labs on the same day. If the patient is not able to review their labs on the portal, it is most likely that not all of the lab results have returned, and that the physician is waiting until all labs are resulted before releasing it to the portal.
However, if there is any significant abnormality noted in the labs, the physician will always get in touch with you even if other labs are pending.
Referring specialist performing the surgery needs to provide documentation about the details of the surgery.
Being seen by one of our physicians for pre-op does not automatically clear you for surgery. There may be additional studies and/or cardiac/pulmonary (heart/lung specialist) clearance needed before your surgery can be done.
We may need a few days to get these additional things taken care of, so please try to schedule your pre-op as soon as possible (but within 30 days of surgery).
We will be happy to get your previous records from your primary care doctor or specialists you may have seen. Please remember to talk to our front desk and fill/sign and authorize your Medical Records Release Form.