HEALTH PORTAL & HEALOW APP

The Health Portal is a secure tool that lets you communicate with your doctor and care team, securely and safely view health records and information, any time, 24 hours a day from a computer or smart phone/tablet with the Healow App. You will be able to update personal data, access your appointments, lab results and vitals, request medications refills and participate in virtual visits with TeleVist.

Sign In

Using the secure portal you will be able to:

  • View upcoming appointments
  • Communicate and Message with your doctor and care team
  • Review referral history and lab results
  • Request medication refills and appointments
  • Access visit summaries and personal health record
  • Update your personal information
  • Connect with your care team from home with a TeleVisit, chat functionality available
  • Share access with a caregiver

You take the Driver's Seat, it is YOUR HEALTH!

How Do I Sign Up?

Our office staff offer patients access to the Health Portal upon patient registration.

Portal login information from your doctor's office

It will include:

  • Health Portal URL : https://mycw65.ecwcloud.com/portal8386/jsp/100mp/login_otp.jsp
  • Directions on setting up your account
  • After setting up your account, visit the Health Portal to download the free Healow App for mobile use
  • Find us using our unique practice code on the Healow app: JJDFCA
  • Access visit summaries and personal health record
  • Update your personal information
  • Connect with your care team from home with a TeleVisit, chat functionality available
  • Share access with a caregiver

If you have questions or need access, please call our center and a member of our team will assist you in getting a username and password.

I Have An Email Address

That’s great, please share with our office staff so they can place it in your patient records.

I Don’t Have An Email Address

An email address is required to have electronic access to your medical information via The Health Portal.

See your doctor with a Televisit

Family Medicine Shady Grove is making it so you can continue getting the care you need from home. Whether you choose to use your computer, tablet or mobile phone, just follow the step by step instructions below to get started.

Scheduling your Televisit from your computer or tablet

  1. You must have access to the Health Portal to schedule a virtual visit. If you already have access, proceed to Step 2. If you do not have access, please call our office, and a staff member will help you register.
    Important note: You will need to provide an email address to register. If you do not have an email address or internet access, contact us to set up a phone visit.
  2. Go to www.myfamilymeddocs.com, click 'Book an Appointment' at the right top of the web page which will take you to ZocDoc.
  3. Choose TeleVisit appointment option under either Dr Kalra or Dr Seem.
  4. You can always call our office and ask for the Televisit appointment as well.

 

Beginning your Televisit from your computer or tablet

  1. A few minutes before the scheduled time of your visit, log in to the Health Portal. If you can’t access the Portal, you can also begin your appointment through the reminder link sent to your email.
  2. Click “Join TeleVisit” in your patient dashboard (or email reminder).
  3. Fill out the patient questionnaire and provide requested personal information.
  4. Click “Proceed” to check your computer’s speed and ability to support a TeleVisit. If your computer does not have a webcam (most do), you will need to attach one.
  5. Click “Start TeleVisit” to enter the virtual waiting room.
  6. Your physician will begin the face-to-face TeleVisit, and disconnect when the visit ends.